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Big Cartel FAQ Page Template


Page Template

Suitable for Any Theme


The FAQ page is displayed in Aarcade Big Cartel theme previews as an example of a custom page.

This page uses standard HTML heading tags and inline styles to group and highlight the questions and answers forming the content of the page.

Because it uses standard HTML, it can be applied to any Big Cartel theme.

See installation instructions below.


Create a new custom page, as detailed in the support article How do I add a page to my Big Cartel shop?, and name it “FAQ” or a relevant name of your choice.


Switch to HTML edit mode before proceeding – refer How do I switch to HTML edit mode?

Copy all of the code in the code box below and paste it into your new custom page content area.

Edit the content as required. As a minimum you will need to:

  • Review the questions and answers and edit as required to ensure they are applicable to your shop. To add new questions and answers, simply copy an existing question and answer group (the first question and answer group is highlighted in the code below) then paste and edit copies as required.
  • Review the HTML to suit your requirements. Note:
    • Heading tags are used to create different sized titles. In this code, h1 has been used for the page title, h3 has been used for section titles and h5 for questions. You could, for example, change all h5 tags to h6 tags to make the question text smaller. You can also apply inline styles to control font size precisely.
    • Double returns between text lines automatically creates paragraphs, so there is no need to manually create p tags.
    • Inline styles have been used in the h3 section titles to add a bottom border and padding. These styles can be edited, expanded or removed as required – see examples after the code box below.

Click theĀ Save link when you are done editing your page content.


<h3 style="border-bottom:1px solid #cccccc;padding-bottom:4px;padding-top:28px;">(1) Products</h3>

<h5>What brand of shirts do you print on?</h5>

We print exclusively on American Apparel's fine jersey (100% cotton) short sleeve t-shirts.

<h5>What size shirt should I order?</h5>

Refer to the sizing chart and any additional sizing details provided on the relevant product page in our online shop.

<h3 style="border-bottom:1px solid #cccccc;padding-bottom:4px;padding-top:28px;">(2) Online Shop</h3>

<h5>What forms of payment do you accept?</h5>

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

<h5>Do I need a PayPal account to purchase from this store?</h5>

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

<h5>How secure is this store?</h5>

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

<h5>Do you offer wholesale pricing?</h5>

Yes. If you would like a wholesale account, please <a href="/contact">contact us</a> and include your business details in your message.

<h5>What is your exchange / return policy?</h5>

Customer satisfaction is of the utmost importance to us. Unused / unworn shirts can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

<h3 style="border-bottom:1px solid #cccccc;padding-bottom:4px;padding-top:28px;">(3) Shipping</h3>

<h5>How long will delivery of my order take?</h5>

Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

<h5>How much does shipping cost?</h5>

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

<h5>Do you ship internationally?</h5>

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

<h3 style="border-bottom:1px solid #cccccc;padding-bottom:4px;padding-top:28px;">(4) More Questions</h3>

If you have further questions, please feel free to <a href="/contact">contact us</a>.

Inline Style Examples

Using inline styles to change a section title’s bottom border to red:

<h3 style="border-bottom:1px solid #cc0000;padding-bottom:4px;padding-top:28px;">(2) Online Shop</h3>

Using inline styles to remove a section title’s bottom border and set the font size to 16px:

<h3 style="font-size:16px;padding-bottom:4px;padding-top:28px;">(2) Online Shop</h3>

w3school references: